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VoIP Termination for Call Centers

We offer services to many different call centers and contact centers, and we are sure they  expect the highest levels of quality, up-time, reliability and customer service.  We are proud that we are able to deliver consistent results in this demanding environment.

 

We know and fully understand that operating in the contact center industry can be challenging because of the unique requirements associated with call campaigns and predictive dialers.  We know that not every carrier is able to match up the Predictive Dialer requirements BUT WE CAN, because of our very good structured interconnections we can always ensure you enough capacity to the destinations of your need. Many carriers impose limitations concerning average call duration (ACD), average seizure rate (ASR) and calls per minute (CPM) WE DONT as we know this business and we know what it takes and needs for your success.

 

To address these issues we have prepared highly customizable switch with very high capacities, these servers are currently running under Quad Core processors and having at least 24Gb of Ram Memory, ensuring proper dial and connect of up to 5,000 simultaneous calls and in order to ensure the highest level of service everything is redundant.

 

We currently support high-volume call center traffic to the Germany, Italy, Switzerland, USA, UK, China Australia.  Whenever you are ready to test our services we are AS WELL. Contact us today so we can start to provision your account and and we will optimize your account for call center traffic.

 

With our Call Center Sip Termination you benefit from
  • Real time monitoring quality parameters
  • 24/7 monitoring by customer support service
  • Overflow routes assured
  • Quick deployment of new routes

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About Ntelecom:

founded in 2007 and headquartered in Prishtina, Kosovo is fully owned by Napair Group. Since establishment Ntelecom became a well known and respected player in the Telecom industry providing superior voice termination combined with highest network availability and professional customer support.

Voip Wholesale:

is a service provided by wholesale carriers to other service providers to start up, add to or extend the reach of their networks. VoIP Wholesale service providers can typically terminate traffic at a lower cost than traditional time-division multiplexing (TDM) routes.
 

VoIP

(Voice Over Internet Protocol) is a technology that allows telephone calls to be made over computer networks like the Internet. VoIP converts analog voice signals into digital data packets and supports real-time, two-way transmission of conversations using Internet Protocol .

VoIP calls can be made on the Internet using a VoIP service provider and standard computer audio systems. Alternatively, some service providers support VoIP through ordinary telephones that use special adapters to connect to a home computer network. Many VoIP implementations are based on the H.323 and Sip protocols. VoIP offers a substantial cost savings over traditional long distance telephone calls..